Leam Hall via Ale
2017-12-18 09:59:58 UTC
I've bought a couple Rosewill enclosures and usually things have gone
okay. Then one came with a noisy fan. I contacted Rosewill and offered
to make it easy, I'd replace the fan myself. Eventually they sent me a
replacement fan that didn't work at all. Contacted them again and they
said send them the enclosure, they'd look at it for 2-5 days, and if it
was their fault send me another.
Of course that means backups to that drive would be unavailable for 2-3
weeks. If their Customer Support had been supportive I'd stick with
them. It felt like they wanted me to be glad they answered the e-mails
within a couple days.
So I find myself looking for a new enclosure brand. Any suggestions? I
need something that can handle the 4-8 TB range WD Red 3.5 inch disks.
Leam
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okay. Then one came with a noisy fan. I contacted Rosewill and offered
to make it easy, I'd replace the fan myself. Eventually they sent me a
replacement fan that didn't work at all. Contacted them again and they
said send them the enclosure, they'd look at it for 2-5 days, and if it
was their fault send me another.
Of course that means backups to that drive would be unavailable for 2-3
weeks. If their Customer Support had been supportive I'd stick with
them. It felt like they wanted me to be glad they answered the e-mails
within a couple days.
So I find myself looking for a new enclosure brand. Any suggestions? I
need something that can handle the 4-8 TB range WD Red 3.5 inch disks.
Leam
_______________________________________________
Ale mailing list
***@ale.org
http://mail.ale.org/mailman/listinfo/ale
See JOBS, ANNOUNCE and SCHOOLS lists at
http://mail.ale.org/mailman/listinfo